Grievance redressal

Last updated: 1 October 2026

We have a Grievance Officer as required by Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.

1. What you can complain about

• Fake, misleading, duplicate or unlawful listings or content.
• Misuse of your personal data, or requests to access, correct or delete it.
• Billing, subscription, ad or refund problems.
• Content that infringes your copyright or trademark, or that impersonates you.
• Harassment or spam from other users.

2. How to file a complaint

Email or write to the Grievance Officer with:

• Your name, mobile number and email.
• The listing link or page concerned, and screenshots if possible.
• A clear description of the issue and what you want us to do.

You can also use the "Report" button on any listing.

3. Timelines

• Acknowledgement within 24 hours.
• Resolution within 15 days of receipt.
• Content showing private parts, nudity or impersonation (including morphed images) of a person is removed within 24 hours of the complaint.
• Unlawful content notified by a court or government agency is removed within the time set by law.

4. Escalation

If you are not satisfied with our decision, you may:

• Appeal to the Grievance Appellate Committee set up by the Government of India (gac.gov.in) within 30 days.
• For personal data complaints, approach the Data Protection Board of India.
• For consumer complaints, call the National Consumer Helpline (1915) or file at edaakhil.nic.in.
• For property or project issues, approach Telangana RERA (rera.telangana.gov.in).

5. Grievance Officer

Working hours: Monday to Saturday, 10:00 am – 6:00 pm IST.